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Frequently Asked Questions

How do I know payment for my accommodation is secure? We are based in Samoens and our website is fully managed by our team.  Only properties we have visited and inspected can feature with Alps Accommodation and we personally upload each one.   Our contract with the property owners, ensures your payment is secure.

Arrival - If Alps Accommodation, or the owner has not made other arrangements, on arrival please call the number emailed to you before arrival. The property manager will meet you at the property with the keys and information you require.

Arrival Time - The standard check in time is 17:00 and check out time is 10:00.  If you plan to arrive earlier than 17:00 and the property managers know your arrival time at least one week before you are due in resort, they will do their best to get the property ready earlier if possible.

Babysitters - If you require a nanny or babysitter, please see or families page or contact the Tourist Office directly.  They can be difficult to source last minute so we need as much notice as possible. 

Contacts in resort - Before arrival you will be introduced to the company who operate the property management on behalf of our owners.  Any questions relating to your arrival times, and specific requirements in the chalet or apartment, can be directed to the property managers or the owners.  

Cars - Samoens and Morillon are easy to get around and a car is not necessary in the majority of the chalets and apartments. However some properties do require a car, as they are located outside of the village centre, or not on the ski bus route.  The property description will outline if a car is essential.

Cots and High Chairs - Are available in all properties and should be requested prior to arrival. Linen for the cot is not normally provided, so you should bring your own to suit your personal requirements.

Departure - On arrival the property management company will confirm a check out time with you normally by 10:00am. Sometimes there may be flexibility to leave later, but this cannot be guaranteed and should be discussed directly with the property management companies.

Driving Directions - These can be down loaded from the Samoens Getting There page or the Morillon Getting There page depending on which village you are staying.

Discounted Ski Hire - Our recommended suppliers are those nearest your accommodation or offering the best service, and all offer significant discounts to our guests.  We recommend pre-booking. More information on our Equipment Hire page.

Discounted Ski Lessons - Essential to pre-book. Please visit our Ski Lesson page.

Geneva to Cluses - Please visit our Getting There Page.

Hair Dryers - All properties contain at least one hair dryer.

Keys - Keys will be provided to you at the property on arrival, or there may be a secure key box that you will receive a code for prior to arrival.  You will then return the keys on check out as arranged.

Lift passes discounted - We can pre-order Grand Massif adult, child or senior lift passes in advance of your stay and give them to the property manager for your check in (Discounted by 5% at peak holiday times and 10% for mid and low winter season weeks) - please visit our Lift Pass page for more information.

Linen and towels - Linen is provided, with beds made for your arrival.  Bath and hand towels and 2 tea towels are included.  Pool and spa towels, are not generally provided.

Option or holding properties - We have a live booking system and are not able to hold properties or add on an 'option'. Therefore we recommend you make the online booking as soon as you have confirmation from your party.

Pets - Alps Accommodation owner's properties do not normally accept pets during summer or winter seasons.  Please be sure to enquire before booking.  Apartment Chardons Argentes D10 offers flexibility for example, where certain pets are accepted with prior permission.  Also in the low/off season, there may be an option, so please enquire.

Snow chains - Snow chains are a legal requirement on all alpine roads during the winter.

Supermarket opening times - Please visit our Samoens and Morillon information pages.

Welcome items included in the accommodation - When you arrive, there is a welcome basket containing items such as milk, tea, coffee, cakes, crisps, biscuits, wine and juice.  There is also a starter pack of washing up liquid and dishwasher tablets.  Luxury hotel style toiletries are provided in most property bathrooms.  The services provided are outlined on each of the individual property pages.

Wi-Fi - Most of the chalets and apartments are equipped with Wi-Fi as outlined in the property summary and descriptions.