Here are a few of the questions we are asked most often. If you can't find the answer to your question below then get in touch via the contact details on the right of this page, we're here to help!
Our contract with the property owners ensures your payment is secure with the facility to pay via credit card and bank transfers. We are based in Samoens and our website is fully managed by our team. Only properties we have visited and inspected can feature with us.
The prices listed are for the accommodation unit. Each of the prices includes premier services, such as beds made and towels provided, cleaning at the end of your stay, a welcome basket, starter toiletries, plus access to discounts on many elements of the ski and summer package. Please see the premier services box on each individual property page for the exact details.
The properties offer a fixed changeover day which is normally Friday, Saturday or Sunday. Where availability permits, we try to offer as much flexibility as possible, especially during the lower season. We will deal with each request independently, so please contact us with your requirements.
We do have a selection of pet friendly options. Please contact us with your requirements and for further information.
A €500-1000 damage deposit is added to the total cost of your accommodation. It will be debited from your account and refunded 7-14 days after departure day.
We have a live booking system and are not able to hold properties or add on an 'option'. Therefore, we recommend you make the online booking as soon as you have confirmation from your party.
Check in time is from 5pm and check out time is 10am. These times may be flexible depending on the changeover schedules of the property management companies. Please contact your independent property manager directly as Alps Accommodation does not control the times. Their contact details will be emailed to you 4 weeks prior to arrival.
A representative from your independent property management company will meet you at the property with the keys, show you around, and answer any questions you may have. Remember to call them 30mins before arrival to ensure they are available. Their contact details will be emailed to you 4 weeks prior to arrival.
Although there can be no guarantees, please make a special request with the property management company directly to see if it is possible to store bags. Their contact details will be emailed to you 4 weeks prior to arrival.
The damage deposit we be refunded 7-14 days after departure day. It will be refunded to the same card which was used for payment.
Before arrival you will be introduced to the company who operate the property management on behalf of our owners. Any questions relating to your arrival times, and specific requirements in the chalet or apartment, can be directed to the property managers or the owners.
When you arrive, there is a welcome basket containing items such as milk, tea, coffee, cakes, crisps, biscuits, wine and juice. There is also a starter pack of washing up liquid and dishwasher tablets. Luxury hotel style toiletries are provided in most property bathrooms. The services provided are outlined on each of the individual property pages.
Are available in all properties and should be requested prior to arrival. Linen for the cot is not normally provided, so you should bring your own to suit your personal requirements.
All properties contain at least one hair dryer.
Linen is provided, with beds made for your arrival. Bath and hand towels and 2 tea towels are included. Pool and spa towels, are not generally provided.
Most of the chalets and apartments are equipped with Wi-Fi as outlined in the property summary and descriptions.