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Chalet and Apartment Moccand - Exterior View
Chalet Falcon Samoens Wonderful ensuite king bedroom with additional single bed
Tom and Ali in Morillon
Vercland Telecabine

Help & Contact Us

Here are a few of the questions we are asked most often. If you can't find the answer to your question below then get in touch via the contact details on the right of this page, we're here to help!

Before a Booking

+ Alps Accommodation - Who are we?
We are a well-established family-run business operating exclusively in the Grand Massif since 2004. Read more about the team and why we love Samoens and the area!
+ Security - How do I know my booking is secure?
Our contract with the property owners ensures your payment is secure with the facility to pay via credit card and bank transfers. We are based in Samoens and our website is fully managed by our team. Only properties we have visited and inspected can feature with us.
+ Additional services - Transfers, catering, ski lessons, ski hire
Alps Accommodation offer these services via our local partners. For availability, pricing, and bookings, please contact our partners directly: Transfers - Catering - Ski lessons - Ski hire
+ What's included - What's included in the accommodation price?
The prices listed are for the accommodation unit. Each of the prices includes premier services, such as beds made and towels provided, cleaning at the end of your stay, a welcome basket, starter toiletries, plus access to discounts on many elements of the ski and summer package. Please see the premier services box on each individual property page for the exact details.
+ Changeover days - Are they flexible?
The properties offer a fixed changeover day which is normally Friday, Saturday or Sunday. Where availability permits, we try to offer as much flexibility as possible, especially during the lower season. We will deal with each request independently, so please contact us with your requirements.
+ Short breaks & flexible stays - Are they available?
It is possible to book flexible breaks and shorter holidays via us. Please see our short breaks page, or you can contact us with your specific dates and we will provide options for you.
+ Pets - Can I bring my cat/dog?
We do have a selection of pet friendly options. Please contact us with your requirements and for further information.
+ Damage deposit - How does it work? Is it debited from my account?
A €500 damage deposit is added to the total cost of your accommodation. It will be debited from your account and refunded 7-14 days after departure day.

After a Booking

+ Arrival/Departure - When is check in / out time?
Check in time is from 5pm and check out time is 10am. These times may be flexible depending on the changeover schedules of the property management companies. Please contact your independent property manager directly. Their contact details will be emailed to you 4 weeks prior to arrival.
+ Key collection - How do I collect keys?
A representative from your independent property management company will meet you at the property with the keys, show you around, and answer any questions you may have. Remember to call them 30mins before arrival to ensure they are available. Their contact details will be emailed to you 4 weeks prior to arrival.
+ Bag storage - I'm arriving early / leaving late, can I store my bags?
Although there can be no guarantees, please make a special request with the property management company directly to see if it is possible to store bags. Their contact details will be emailed to you 4 weeks prior to arrival.
+ Location - Where is my accommodation located?
A map is available on each property page showing it's exact location. You can also view all properties displayed on the same map.
+ What's included - What's included in the accommodation price?
The prices listed are for the accommodation unit. Each of the prices includes premier services, such as beds made and towels provided, cleaning at the end of your stay, a welcome basket, starter toiletries, plus access to discounts on many elements of the ski and summer package. Please see the premier services box on each individual property page for the exact details.
+ Additional services - Transfers, catering, ski lessons, ski hire.
Alps Accommodation offer these services via our local partners. For availability, pricing, and bookings, please contact our partners directly via the links below. Transfers - Catering - Ski lessons - Ski hire
+ Ski bus - Where is the nearest bus stop to my accommodation? What are the bus times?
A free ski bus is available throughout the ski season which links the various villages, ski lifts and sights of interest. Visit the property page for your accommodation where you will find information on the closest ski bus stop in the 'Location' section. You can also click on the map, and then display bus stops using the 'ski bus stop' tick box on the right hand side.
+ Property contents - Is there a washing machine? Is there a hairdryer?
We have asked our owners to ensure each property is superbly equipped with items such as a hairdryer and cot and high chair. An inventory is listed for each individual property on our website. Please see the 'Contents' section of the property page to see what’s in your accommodation.
+ Damage deposit - When will it be refunded? I can't see my refunded damage deposit?
The damage deposit we be refunded 7-14 days after departure day. It will be refunded to the same card which was used for payment.