Coronavirus (COVID-19) Information updated on 15/03/2022 

COVID-19 Information if you are considering making a new booking, or have already made a booking:

If you are considering making a new booking, or have a confirmed booking already in place, and are affected by COVID-19 government travel restrictions, our owners will allow the Group Leader to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date, if the cancellation is not covered by your insurance company. 

This guarantee is valid if the Group Leader’s country of residence officially advises against all but essential travel to/within France, or imposes a quarantine of 7 days or more on your return from France.  In addition if France does not allow visitors from the Group Leader's country of residence to enter France.

If you are unable to travel due to the above, the booking transfer is to be in the same property, arriving within 18 months from the original arrival date.  If the chosen future booking is of greater value, the difference is due to be paid by the Group Leader 8 weeks before the new arrival date.  If the chosen future booking is of lesser value, there will be no refund of the difference by the Owner.  Notice must be provided by the Group Leader to the Owner or Alps Accommodation in advance of the arrival date. 

Further questions regarding my booking:

What if travel is still uncertain 56 days (8 weeks) before I arrive and my final balance is due?
If travel is still uncertain at this stage, and you booked before March 2020, you are probably covered by your travel insurance company.  It is worth checking with them first as they may cover a full reimbursement of the monies paid.  Alternatively, you may prefer to make a booking transfer of the amount paid to a future booking in the same property - contact us and we will confirm the new dates with the owner.

How do I know the new dates will be guaranteed by the owners?
Each of the properties are privately owned and the Owner of your property holds your payment and they are contractually obliged to guarantee your holiday. In the unlikely event that the property is sold, or ceases to be available for rental, a refund will be provided by the Owner, less an admin fee of €50 - €75 + TVA and any bank transaction fees relating to the booking refund.

Can I use the booking transfer in a different chalet/apartment to the one I have reserved?
The booking transfer is only possible to use in the same property, as each individual owner receives the payment for your holiday.

What if the travel restrictions return when I have my new dates arranged?
The dates can be transferred forward again for use within the following 18 months if travel is not possible for your new date.

Further questions regarding travel and my time in resort:

Due the ever changing situation regarding travel and your time in resort, we urge guests to keep up to date with information from their home country and French government's websites. We have provided the information below mostly for UK visitors to France.  All information we have provided is done so in good faith and to provide assistance, however it is only the up to date information on the government's websites, which should be adhered to for your travel.

Where do I obtain up to date government advice regarding travel from the UK to France?

Coronavirus - France travel advice - GOV.UK (www.gov.uk)
Coronavirus - France travel advice - diplomatie.gouv.fr

What are the current regulations for using the ski lifts?

As of the 14th of March 2022, for everyone, it is no longer required to provide a 'Pass Sanitaire' or wear a face covering to access ski lifts, mountain restaurants, and bars.

https://www.grand-massif.com/en/our-committents/

Where are masks required in France?  

Masks are only required in hospitals, medical centres and on public transport.

What if we cannot fly to Geneva or prefer not to due to any health concerns?

Please consult your airline for up to date information. The channel tunnel runs from Folkestone to Calais and may be a good alternative if your flight is not operating and the UK/French boarder is open to holiday makers. You don’t even need to leave your vehicle! 

What if you are unwell in resort or feel unwell before your holiday?
Your safety and the safety of the Property Managers and future guests is important to ourselves and our owners.  We ask that you act responsibly and do not travel to resort if you are feeling unwell.  If you fall ill in resort and suspect you could have COVID or another contagious illness, please inform the Property Managers immediately.  

Are additional cleanliness measures being taken in the properties?
The Owners and their property managers always take pride in ensuring high standards of cleanliness and service.  By following new French government guidelines and check lists relating specifically to COVID-19, additional measures are being taken at this time.  The property will have been prepared with extra care, plus your arrival and departure processes may be “contactless” to give you more peace of mind.  If you would like more information about how your chalet or apartment is being prepared for you, you can ask questions to the individual property management company after you have booked, before you arrive. The in-resort property management company will be making contact with you to discuss your arrival details nearer to your travel date.

We will make updates to this page as soon as we have more resort information. To keep up to date with travel restrictions, please consult your local Foreign Office.

On behalf of ourselves and our owners, we hope this helps ease any concerns you may have and we are here to assist if you have any further questions.