UK flagFrench flag

For booking advice

Contact Us

Coronavirus (COVID-19) Information updated on 28/11/2021 

COVID-19 Information if you are considering making a new booking, or have already made a booking:

If you are considering making a new booking, or have a confirmed booking already in place, and are affected by COVID-19 government travel restrictions, our owners will allow the Group Leader to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date, if the cancellation is not covered by your insurance company. 

This guarantee is valid if the Group Leader’s country of residence officially advises against all but essential travel to/within France, or imposes a quarantine of 7 days or more on your return from France.  In addition if France does not allow visitors from the Group Leader's country of residence to enter France.

If you are unable to travel due to the above, the booking transfer is to be in the same property, arriving within 18 months from the original arrival date.  If the chosen future booking is of greater value, the difference is due to be paid by the Group Leader 8 weeks before the new arrival date.  If the chosen future booking is of lesser value, there will be no refund of the difference by the Owner.  Notice must be provided by the Group Leader to the Owner or Alps Accommodation in advance of the arrival date. 

Further questions regarding my booking:

What if travel is still uncertain 56 days (8 weeks) before I arrive and my final balance is due?
If travel is still uncertain at this stage, and you booked before March 2020, you are probably covered by your travel insurance company.  It is worth checking with them first as they may cover a full reimbursement of the monies paid.  Alternatively, you may prefer to make a booking transfer of the amount paid to a future booking in the same property - contact us and we will confirm the new dates with the owner.

How do I know the new dates will be guaranteed by the owners?
Each of the properties are privately owned and the Owner of your property holds your payment and they are contractually obliged to guarantee your holiday. In the unlikely event that the property is sold, or ceases to be available for rental, a refund will be provided by the Owner, less an admin fee of €50 - €75 + TVA and any bank transaction fees relating to the booking refund.

Can I use the booking transfer in a different chalet/apartment to the one I have reserved?
The booking transfer is only possible to use in the same property, as each individual owner receives the payment for your holiday.

What if the travel restrictions return when I have my new dates arranged?
The dates can be transferred forward again for use within the following 18 months if travel is not possible for your new date.

Further questions regarding travel and my time in resort:

Due the ever changing situation regarding travel and your time in resort, we urge guests to keep up to date with information from their home country and French government's websites. We have provided the information below mostly for UK visitors to France.  All information we have provided is done so in good faith and to provide assistance, however it is only the up to date information on the government's websites, which should be adhered to for your travel.

Where do I obtain up to date government advice regarding travel from the UK to France?

Coronavirus - France travel advice - GOV.UK (

What if I am travelling with children between 12 and 17 years who are not vaccinated?
Up to date information can be found in the following link for travelling with children.  

Entry requirements - France travel advice - GOV.UK (

How do I obtain my pass sanitaire if I am vaccinated in the UK?

Health pass and vaccination in the UK - France in the United Kingdom - La France au Royaume-Uni (

How do I obtain a pass sanitaire for 12 to 17 year old children either vaccinated or not vaccinated?
Details for this is obtained from the link above for those who are vaccinated, or you will require a negative test result for non vaccinated children.  A negative test results is currently valid for 24 hours.  Further information can be found below.

Health pass and vaccination in the UK - France in the United Kingdom - La France au Royaume-Uni (

Where can non vaccinated individuals 12 years and over get tested when we are in resort?

COVID-19 Testing Information

What if we want to visit a restaurant or public place where a pass sanitaire is required for my non vaccinated child, and the child's negative test result has expired, i.e it's more than 24 hours?  
The PCR or Antigen tests can currently be carried out in the following locations in resort and the pass sanitaire renewed for 24 hours.

COVID-19 Testing Information

What are the current regulations for using the ski lifts?
A 'pass sanitaire' is now required to access lifts for people aged 12 and over as well as a mask for lifts, lift queues and all public areas. Please see the links above for more information on getting a pass sanitaire.  The lift company publish their requirements here:

Where are masks required in France?  

These are required in all public places to include the supermarkets, bakeries, shops, on ski lifts and in queues, going to your table or toilet in a restaurant or bar, and possibly in the village centre even if outdoors.  

What about children 11 years and younger?
Children aged 11 years old or younger do not currently need to present a negative test result to travel to France, or to enter public areas in France.  No pass sanitaire is required.  For your return travel to the UK, please see the following which notes that children from 5 years need to have a day 2 test on returning to the UK.

Travel to England from another country during coronavirus (COVID-19) - GOV.UK (

What if we cannot fly to Geneva or prefer not to due to any health concerns?

Please consult your airline for up to date information. The channel tunnel runs from Folkestone to Calais and may be a good alternative if your flight is not operating and the UK/French boarder is open to holiday makers. You don’t even need to leave your vehicle! 

What if you are unwell in resort or feel unwell before your holiday?
Your safety and the safety of the Property Managers and future guests is important to ourselves and our owners.  We ask that you act responsibly and do not travel to resort if you are feeling unwell.  If you fall ill in resort and suspect you could have COVID or another contagious illness, please inform the Property Managers immediately.  

Are additional cleanliness measures being taken in the properties?
The Owners and their property managers always take pride in ensuring high standards of cleanliness and service.  By following new French government guidelines and check lists relating specifically to COVID-19, additional measures are being taken at this time.  The property will have been prepared with extra care, plus your arrival and departure processes may be “contactless” to give you more peace of mind.  If you would like more information about how your chalet or apartment is being prepared for you, you can ask questions to the individual property management company after you have booked, before you arrive. The in-resort property management company will be making contact with you to discuss your arrival details nearer to your travel date.

We will make updates to this page as soon as we have more resort information. To keep up to date with travel restrictions, please consult your local Foreign Office.

On behalf of ourselves and our owners, we hope this helps ease any concerns you may have and we are here to assist if you have any further questions.